and then vice versa on the inventory thing. I could not attend. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Sign up to receive our free weekly newsletter. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Yes, you get great prices on concert tickets because it is a con. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. One can only hope these ticket monopolies will be better regulated in the near future. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Vivid Seats Reviews - vividseats.com - Review Centre I hate what you stand for. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Avoid purchasing thru Vivid at all cost. Could never get the tickets. Sometimes the choice seems insufficient to customers. The buyer is responsible for these costs. B. Berlinda G. Today , California. Looking for the best way to buy and sell mobile tickets? Vivid Seats has 450 employees. They won't refund me or get me two tickets together. But, that won't happen with your company. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Vivid Seats gets you the best seats in the house | CNN Underscored Apply this Vivid Seats coupon code for $15 off first . She knew exactly what I needed and arranged to have it. I did not get what I paid for. From over pricing. Finally got my tickets and had a great time speaking to the very helpful gentleman. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Yes. There were no humans to talk to to get my tickets before the event started. I will not be using this company again and will never refer a soul. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Its not right that they say they have no control over the seller. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Desired outcome: He deserves 10 gold stars! He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. HORRIBLE experience. We understand it's frustrating when events are postponed. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. We would like to look further into this for you. This Yelper's account has been closed. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Bought 6 tickets and only 4 were transferred. This is an unfair and unnatural economics meant to hurt you. I then I received an electronic transfer notification which I followed through on. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] . I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. We assure that you and your partner will be able to sit together. I never used them before but I know many people who have. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. They refuse to give refunds for anything. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. They deserve to go bankrupt as they cost me $800. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. says they have a no refund policy unless the event is cancelled. Do I need to print these tickets? Erika, we always want to leave a positive impression on our fans. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Received a correct order confirmation but when the tickets came in they moved me to a different section. Then allows the seller to change the date to the day of the event. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Vivid seats will not do anything. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. They didn't even attempt to make it right. I never received the email and therefore never accepted the tickets. Address: 111 N. Canal Street. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Unsubscribe easily. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I was purchasing 3 tickets and wanted to make sure we are all seated together. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. The seller sets the ticket price. 1st time user. It is never our intention to make our fans feel this way. We launched @recap.email and legal webhooks. Do not use Vividseats!! So I recommend never buying anything from this place. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. only our *Volume Resellers* are allowed to re-sell tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. What are "Email Delivery" and "Instant Download" tickets? I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Spent all week leading up to the event trying to call only to get the worst support ever. We're serious about getting you to the live events that you love. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I just want the tickets I spent my hard earned money on. The office is amazing. I purchased tickets through you company for the September 11, 2022 Rodeo. Vivid Seats goal is to safely and securely connect customers with event tickets. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. For further help, send us a direct message. 100% Buyer Guarantee is a complete falsity. I thought Vivid was a pr0n company. + the only ticket rewards program around. We were refused. He said I should post the tickets for sale. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Total SCAM! This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Full refund and apology for lack of ticket delivery. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. The tickets were in TTC3 seats 30 and 31 in corner. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I was terrified that I would not receive my tickets. Vivid Seats is as legit as ticketing sites come. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. At this venue, Section B is behind the Pit. Takes no accountability for a time glitch that had us go to a show at the wrong time. Patient, reassuring, and kind -- why I will use this entity again! Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Recent customer reviews are positive. They refuse to give a refund due to sending the tickets prior to showtime. Vivid Seats $7.5M Event Cancellation Class Action Settlement Top 2,153 SeatGeek Reviews - ConsumerAffairs Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings They are aware of this issue. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. I tried calling two hours before my event as the tickets never arrived. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Paid $160 for a single ticket for a show that was rescheduled (twice). I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. The. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. "We have currently put them on 'No Rating' while they investigate the complaints and . A. They take your money, and you have no valid tickets. greenthumb47 , 2022-08-02. I paid $322.17 for 3 seats. Vivid Seats Reviews Thanks Vivid Seats. However, no matter what link they have provided I cannot access these tickets. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I have bought tickets through Vivid Seats for two different concerts. Vivid Seats Review Summary. I had to buy either 1 or 3. And, I will never refer you to any of my friends and family. When I got to the rodeo they couldn't find my ticket so I had to get a new one! The tickets were shown as $ 264. Contact Us About The Company Profile For Vivid Seats LLC. I received an email a few days before the game to "Confirm my email". Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. This will surely increase the credibility of your complaint. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Angel P helped me out. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Phoney Company! Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Also, VividSeats says all orders are 100% . They can see this but they refused to issue a refund. These were sold from the originator which means there's no reason they couldn't have been refunded. Dont use this site they are horrible. Vivid Seats vs Seatgeek - Best Ticket Sites Suggest you use another ticket broker. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! 1,560 talking about this. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. VividSeats has B rating with the BBB.org as of September 2022. I beleive he explained everything I needed to know, in detail. The latest review was 2 months ago. It is a safe and secure process. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Lots of filter options to narrow down events. You are paid through PayPal after the event occurs. GAME WAS NEXT WEEK. Definitely recommend. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Purchased parking for the Super Bowl. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. What I received were tickets in Section B, Row N, Seats 147 & 148. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Service 254 Value 245 Shipping 164 Share your photos and videos with others to prove the truth of your words. I thought maybe that was the seller. Vivid Seats. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Enjoy reading our tips and recommendations. He reassured me of any concerns I had and was very patient with me. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Thank you. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Long story short I never received the parking pass and had to pay in full at the gate. I would like to warm people to avoid buying tickets through Vivid Seats. WRITE REVIEW. Submit a complaint and get your issue resolved. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I called 2 seconds after I saw the $960 total. they are all the same basically. Vivid nor Ticketmaster seem to care about my issue. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Dial 833-228-5143. Reliable & Rewarding Tickets. Desired outcome: I will always use vivid seats when getting my tickets. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. She says no digital. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Vivid Seats is a trusted and reliable way to buy and sell tickets. All they say is their sry, well so am I! So, Vivid seats charged an additional $196. Nothing arrived. UNLV Rebels at Utah State Aggies 2x Football Tickets. Chicago Illinois People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. and their online chat system is useless. Will my seats be side by side? Just another company who still made money over COVID. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Dont EVER use vivid seats for any purchases. We appreciate you bringing this matter to our attention and will be following up with you again soon. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] They refused to issue a refund as they said the tickets were sent via email. Vivid Seats. New customers can take advantage of this exclusive discount offer! I had a purchase trouble on Vividseats. Long story short the ticket transfer did not go smoothly. Claim your listing for free to respond to reviews, update your profile and manage your listing. Very deceptive and unfair marketing. I bought my tickets 5 months before the show. I have put in calls, live chats and emailed customer support. But, what I'm reviewing . Vivid seats is such a scam!!! Please refund me the differance between what you charged me and what the tickets actually cost. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. That is a lie. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber First time using Vivid Seats to get tickets. We would love to review your order again to see if there's anything we can do to make this right for you. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. We'll get you there. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. I have knee issues so very kind to help so we don't walk far. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Showed up after start of game and lot was closed. Paid over $300 to an event that was postponed minutes before it was scheduled. Complaint about Vivid Seats? File now, we help resolve it! Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Working at Vivid Seats: 108 Reviews | Indeed.com What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Its location on this page may change next time you visit. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. We were given multiple different messages from Vivid seats regarding the tickets. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. So, if you sell tickets for $100, you will receive $90. Vivid Seats | Event Tickets - Apps on Google Play Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent All for the seller, not for the customer. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! They go above and beyond to make my transactions fun and fast! Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. I tried not to trip thinking I could sell them forward. My tickets were not released until 1 week before the show. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. And in checking with the Keillor show I found that the show was not sold out! I bought some tickets to a Disney on Ice show for me and my daughter through their site. I then twitted Customer Service and again advised these were upgrade. I ordered premium tickets for the orchestra section. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. I someone needs to hold ticket brokers responsible. My experience is consistent with those reported on BBB. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Verification can help ensure real people write reviews about real companies. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. He was quick to answer my questions and quick to book my tickets. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. This review was chosen algorithmically as the most valued customer feedback. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Desired outcome: I want my $1,500 back in my bank account. Terrible customer service.