:(, tails, they sent an email saying they has processed the refund. Wife tested positive on 13th. Where You have not been physically examined by aDoctor prior to the date of the Booking. They agreed I shoudl get a refund, then asked for my account details for the refund. Confirmation of failure or disruption of the public transport. What a disgrace!! RP ENG EXTENDED - Refundable etc.WHERE IS THE ACCOUNTABILITY? A doctor cannot be You or a member of Your family. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. They do but its retarded. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Where documents can be replaced in advance of theBookingor on the day. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. A copy of the travel warning from the Government Agency. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. . actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Forcing people to own smart phones is not giving people choice and freedom. The office was just as bad as the ticket fees would have you believe. Share. I just resold a ticketek ticket on Tixel. The phone message also contradicts itself. Fire A report from the fire service and/or police. I haven't received my order confirmation email. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. If could give a minus 10 score I would. IMPORTANT Any translation of this document from English is for assistance and information only. Refundable tickets via tiketek not refundable? : r/sydney Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Verification can help ensure real people write reviews about real companies. This is not an insurance policy. Their customer service to follow up and right the problems is poor. Clunky unhelpful booking site for Mary Poppins Melbourne. is cancelled or postponed by the provider. Buy guaranteed tickets for sold out events at a fair price. This is not an insurance policy. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. , please contact the Customer Service team directly for further advice about your Refund. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. I recognise the terms of service were available, but nobody reads those. I find the app difficult to navigate. I got tickets to a concert from ticketek that got cancelled of covid. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! An email from the Booking agent confirming they are unable to replace/re-issue the tickets. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. There is not one good review about this dodgy company. Worst website and app I have ever used!!! Cannot add tickets to wallet. ProductReview.com.au has affiliate partnerships. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I've bumped the ticket by responding as recently as January 2023. are the business owner or registered Director, or a member of. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Appalling service. Ticketek refunds, the true facts - The Vigilante News No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Stick to Ticketmaster. How do I contact Ticketek? - Ticketek Australia Are Refundable tickets offered on Gift Voucher sales? What is the Ticketek Marketplace Terms and Conditions for? A copy of the letter requiring Jury Service. More Info. Any temporary relocation for work must be for a period of at least 3 months. Any vehicle You plan to use during the Booking. A copy of the letter requiring Jury Service. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Budjerah: 6:00 6:30pm The customer service was super helpful and I got the ticket value back and it sold super quickly. Sell tickets directly from your Ticketek Account. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . You can do anything you want if you're the only game in town. means the unforeseen change of the date of an examination that. They rapidly charged my credit card, then didn't provide the tickets. Hands down. (This can normally be obtained from the transport companys website). It's about $1500 and I have no idea what to do next. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. failed the examination previously and had to re-sit. This meant that I had to sit & concert was standing room only. I'd be interested whether this is something the ACCC would be interested in. Ticketek takes the issue of scalping seriously. Presented by: Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. means the unforeseen change of the date of an examination that. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Youmade an unsuccessful request for annual leave for the date of theBooking. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. A police report confirming details of the theft. A doctor cannot be You or a member of Your family. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Doors Open: 5:00pm This is such scummy conduct. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Please also read the General Conditions of Refund. Please also read the General Conditions of Refund. Why is the price displayed on my ticket different to what I paid? Immediate household persons living together at the same permanent address. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The only reason people buy tickets from Ticketek is they have no other choice. To read more about Covid-19 please visit our dedicated page here. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Are Refundable tickets available through Ticketek Marketplace? In event of a Refund Application the English language version shall be the basis of settlement. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Inspite of giving all the details, continuous email stating - send it in new format or send more information. I have now been trying for a refund for 6 months. Refunds & Exchanges - Ticketek Australia Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Attend participate in, take part in, use, or be present at. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I reported the scam to my credit card provider! Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I would and do prefer not to use their services. Where You have not been physically examined by a Doctor prior to the date of the Booking. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Adverse weather with no Government Agency warnings not to travel. The call centre shut the phone to the customer's face.. To read more about Covid-19 please visit our dedicated page here. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Still waiting for my refund 6 months. I will never purchase anything with you again. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. A copy of the travel warning from the Government Agency. and subject to change at any time. Ticketmaster Resale | ProductReview.com.au All Theatres and productions and sporting events should seek alternative partners. So sorry. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check to see if they have an online lodge system. Voluntary relocation or where you are changing employer for a new role. Tixel is a safe ticket marketplace to trade tickets from Ticketek. They rapidly charged my credit card, then didn't provide the tickets. Ticketek Marketplace - Buy and Sell Tickets Ticketek Marketplace - Buy and Sell Tickets If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). If there is a financial failure of any Transport provider. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. It's criminal and needs serious investigation. Ticketek Marketplace - Buy and Sell Tickets Sell tickets directly from your Ticketek Account. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Find out how we combat fake reviews. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Ticketek - Refundable So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Further details in the disclaimer. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. An incident number or report from the Police or relevant traffic authority. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Maisie Peters: 7:00 7:45pm Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Absolutely appealing customer service!!!!! Why is your site permanently unavailable. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I will NEVER buy tickets from this company again! Immediate household persons living together at the same permanent address. Any reason for refund must not be foreseeable at the time. No reply emails or any form of communication. Once got a response to an email because I didnt purchase the ticket wont gi. What the hell is that? I couldn't return to where I was, no progress, the booking system repeated itself, etc. Where a Ticket is offered for sale, sold or What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Our integration means you can list tickets for resale directly from your Ticketek account. Press question mark to learn the rest of the keyboard shortcuts. Requesting a Refund. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Send them an inquiry many times and they are not answering! Ticketek Marketplace - Buy and Sell Tickets Armed Forces Naval Service, Marines, Army or Air Force. Travel insurance and COVID-19: what you need to know. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. ?DO NOT BUY TICKETS FROM TICKETEK! We may consider other Emergency Circumstances at our discretion. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I paid the additional cost in checkout for refundable tickets. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Abusive partner? Travelling can be a huge expense, which is why its normal to try to score savings when you can. Never ever again.