Use the contact options below once you have placed your order. You need your order reference number. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. It's a little bit too early to track your order yet. In the latest release we've fixed some bugs to improve your experience using the BT Business app. That means you get fast, reliable speeds. BT Business App Save time, manage your account, and check your services at your fingertips If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. one. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. 0 to 5 employees,250+ employees,6 to 249 employees. Get a 200Mbps leased line for 299/month (ex VAT). BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Make sure youre always connected with mobile, broadband, phone systems and more. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Connect your people and places with smart solutions tailored to your business. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Rest assured that your call is really important . Compare leased line pricing and find the best fit for your business. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Search The Phone Book from BT to find contact details of businesses across the UK. Our great-value business broadband offers fast speeds and a reliable connection. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Phone line not working properly? If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Be confident about transforming your business. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. If the system doesn't recognise what you've said, you will be able to choose from the options menu. The BT phone number and IVR options are available in the table below. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Try contacting support if you still can't track your order. Search The Phone Book from BT to find contact details of businesses across the UK. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Mobile costs may vary. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. We always aim for 100% target availability, but sometimes things do go wrong. Looking for help placing an order? Sounds good doesnt it? It's not just quicker to view bills and track orders, you can even test the speed of your broadband. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Website. This means no annoying lag or delays. We're here to keep your teams connected as the trusted partner of businesses around the globe. Adjust your speeds to align with your needs: it's internet that grows with you. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Visit our online customer service help and support areas If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. You'll get a PDF file to keep and print out. Log in to report a fault and youll go straight to the correct place to fix problems. Monday - Friday. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Heres how well help put things right. business A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. again. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. In order to view the dashboard you will need to add If you want to track a home order, click the button below. We have a range of ways to get in touch for new and existing customers. I understand that any big company has large numbers of employees. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Simply follow the instructions and you might not need to call BT Broadband. Fix Problems and faults Contact Chat, phone, or email Contact us about. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. T&Cs apply. There are lots of quick and easy options to manage your . Click on the button below to track the parent order. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Our insights and events hub is your go-to destination for help and advice on the future of your business. Hosting video calls. Subject to credit check, business registration and a 5-year minimum term. Price subject to survey and location. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Faults and Orders dashboard. This price does not include in-life modifications, upgrades, or moves on existing services. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Related Types of Business | Related Locations. Our purpose is as simple as it is ambitious: we connect for good. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Its quick, easy and available 24/7. BT Business broadband, phone line, email or Cloud Voice services not working properly? 0330-123-4567 from a mobile Raise a general billing enquiry. Safety starts with understanding how developers collect and share your data. T&Cs apply. You can do lots of things without picking up the phone. BT broadband complaints. Mobile costs may vary. Another great way to contact BT without calling is to use the BT live chat service. Suitable for smaller businesses who need more than what broadband can offer. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. If you need help quickly, use the other contact options. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? BTnet Express From 50Mbps Ideal for smaller businesses Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. track your order. You'll find it on your bill. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Prices ex VAT. Make sure you're always connected with mobile, broadband, phone systems and more. You can find our standard Terms and Conditions at www.bt.com/terms. A business leased line, on the other hand, is a dedicated line just for you. Fix Problems and faults Contact Chat, phone, or email Contact us about. All prices exclude 20% VAT. Dont miss our hassle-free ways to help yourself. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. If you're on your computer, you can download WhatsApp for Desktop. Here's how we'll help put things right. Sharing files. Read more about our network latency here. So you get the same service, and it could save you time too. Weve broken down each way you can contact BT so you can choose the best option for you. When people connect, there's no limit to the good they can do. Want to write to us? Get help for all your BT Business products and services. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Discover solutions that are built for your business, whatever you do. You need your billing account number. Your order number will look like one of these. We offer reliable connectivity, but sometimes faults do occur.