You can make your complaint: using the online complaint form; by phoning Customer Advice and Support Services on 0300 100 1800 Weather warnings for rain and snow have been issued by the Met Office for the Scottish Borders, covering right through until 12noon on Thursday. Contact our Safer Communities team online or call 0800 028 5711 if you are having problems with your neighbours or others living near you, including: If someone's life or health is in danger call 999. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about public services in Scotland and may be able to independently take up a complaint on your behalf. Environmental Health: The change of hours to shoot every Sunday to 19:00 has the potential for noise complaints to arise from nearby properties. They say the huge majority of complaints are resolved at this stage. Scottish Borders Council receive around 100 noise complaints each year 0 comment BARKING dogs, loud televisions and arguing neighbours are among the most common reasons for complaints about noise in the Borders. noise from neighbouring property; If someone's life or health is in danger call 999. Scottish Borders Council Consultees Flood Protection Officer: The site is not at risk in a 1 in 200 year event. Reston and Auchencrow Community Council: No objection, but the community council has serious concerns about this application, primarily due to potential noise impacts. When a complaint is recorded by the team the incident will be logged and monitored on an ongoing basis. ... noise disturbance reduced by slower moving … DESPITE receiving an average of four complaints every week about noise, Scottish Borders Council hasn't pushed for a single prosecution. Scottish Borders Council received noise complaints about Greenloaning Mansion, known as the ‘party house’ by locals IN a case which could have implications for the Scottish Government’s new rules on short-term lets, the highest civil court in Scotland has backed Scottish Ministers over an appeal against a planning decision. Sometimes a dog will bark because he is ill - anxiety is often the cause of barking. They are all governed by unitary authorities called "councils". Antisocial Behaviour etc. OverviewThe complainant (the Solicitors) brought a complaint to the Ombudsman on behalf of their clients (Mr and Mrs C). We can take complaints from a friend, relative or an advocate, if you have given them your consent to complain for you. Any details you give us are kept private. Councils are responsible for looking into complaints … The council areas were created on 1 April 1996, under the provisions of the Local Government etc. a request for compensation only like insurance or third party claim? Melrose Noise from ventilation system Road safety ... Information request results to enquiries made by the applicant to Scottish Borders Council and SEPA for information on any complaints made regarding the working practices of MacLean Eggs or any related businesses at … Newtown St. Boswells Scottish Borders Council made the move, in part, to help communities lead "healthier lifestyles". For free confidential, advice and guidance regarding antisocial behaviour. Laurence Reid, the director of the MacArts Centre on Bridge Street, Galashiels, has applied to extend the opening hours of its bar until midnight on Sunday, September 2, in order to host a student night. Storm Christoph bringing rain and snow to the Scottish Borders. He would require that post development run-off rates do not exceed the pre-development greenfield rates, as ... noise complaints have been received recently. a disagreement with a decision where a statutory right of appeal exists, for example in relation to council tax or planning? The Scottish Borders (Scots: the Mairches, lit. You should also go to your vet. Newtown St. Boswells You can ask your vet to refer your dog to an animal behaviourist who is an expert and can suggest ways to improve your dog's behaviour. But neighbours had contacted police and council officials to complain about noise coming from parties. We value complaints and use information from them to help us improve our services. The case before Selkirk Sheriff Court was deferred until next month and owner Ozzie Williamson was told to move the animal to another field. Ways to make your complaint. Sources of nuisance noise in residential areas include: 1. barking dogs: we have published reducing barking: guidance for dog owners 2. antisocial behaviour: neighbourhood noise is included in Part 5 of the Antisocial Behaviour etc. Mr and Mrs C disputed Scottish Borders Council (the Council)'s decision to take into account the value of Mr C's mother (Mrs A)'s former home when calculating her liability for residential costs when she was admitted to a care home. It has now decided to take action and ordered the bells to be stopped between midnight and 0715 BST. Call 101 to report a problem out of office hours. Scottish Borders Council operates an easy to follow along with complaints procedure. Independent investigation of your complaint: ombudsman. However, Scottish Borders Council said it had decided the complaint about the chimes was "not unreasonable". TD6 0SA, Please see our dedicated pages for service updates, information and advice, Contact Customer Advice and Support Service, Changes to services over the festive period. Address: Council Headquarters The Scottish Government introduced legislation to change the Council Tax multipliers for properties in Bands E to H with effect from 1 April 2017. Monday to Thursday: 8.45am-5pm Friday: 8.45am-3.45pm . The local authority received a complaint from a local guest house about the noise. When you are reporting antisocial behaviour to us, tell us: Diary sheets help us to evidence the case and determine the extent of the antisocial behaviour, as well as the best means of addressing it. Scottish Borders Council had received complaints from locals about Charlie's loud crowing in the early hours. Scottish Borders Council Consultees Roads Planning: No objections. We work with people regardless of whether they are a tenant, own their own home or rent from a private landlord. AN extended alcohol licence has been granted to the organisers of a student ‘Moulin Rouge’ party, despite objections from neighbours. ... Scottish Borders Council investigated the claims and … SCOTTISH Borders Council has declared a climate emergency, despite concerns from some members of the authority’s ruling executive. If you are in a Council Tax band E, F G or H property and are not currently getting Council Tax Reduction, you may qualify for a reduction equivalent to the difference between the new multiplier and the old multiplier. If the issue you want to raise is in relation to our action or lack of action, or about the standard of service we have provided, you may wish to make a formal complaint. Address: Council Headquarters We value both compliments and complaints and use the information they provide because to help us improve the services we deliver to you. by phoning Customer Advice and Support Services on 0300 100 1800. To qualify for the maximum reduction you must have limited savings and meet one of the following crite… The £3,000 structure acts as a sound barrier at Shedden Park. If yours is not, then the subsequent actions to consider are clearly shown on the website. (Scotland) Act 2004, and we have issued Antisocial Behaviour etc. a routine first time request for a service like a missed bin? Scottish Borders Council has made a u-turn following a row over a huge wall blocking the view of a skate park in Kelso. If something goes wrong or you are unhappy with our services, please tell us. Call 101 to report a problem out of office hours. 'the Marches'; Scottish Gaelic: Crìochan na h-Alba) is one of 32 council areas of Scotland. Animal disqualification orders. 3. A council area in Scotland is an area made for local government.There is a total of 32 council areas in Scotland. Old dogs can be taught new tricks. Noise, neighbours, pets and pests . Includes neighbour disputes, reporting noise nuisance and looking after pets. Report noise or antisocial behaviour to your council Some local councils provide mediation services. After you report antisocial behaviour to us we will get in touch with you to talk about what has been happening and how we can help you resolve the matter. Melrose Auchencrow sits to the south-east of the existing and proposed kennels. Compliments and complaints Scottish Borders Housing Association is committed to providing high quality Customer Services . Figures just released show that the local authority was called on 298 occasions over the past three years by fed up neighbours. The future of a Hawick bar is still hanging in the balance as a dispute continues between its owners and council officers over air conditioning and a series of complaints from a disgruntled neighbour. When you make your complaint remember to tell us: We understand that you may be unable, or reluctant to make a complaint yourself. Complete contact details are listed long with the way Scottish Borders Council will handle your complaint and what they re… 3. Last chance for Borderers to take part in Council … Advice is free and condfidential. Recommends that the increase in Sunday hours is allowed for a trial period for 6- 9 This is when a neutral third party helps you and the person you have a dispute with solve your problem informally. At a meeting of the council on Friday, September 25, councillors were asked to approve a motion declaring a climate emergency, following the … Ask your local Council's Dog Warden to suggest other things. You can also find a mediator using the Scottish Mediation Network. 'Flow of history' What we need to know. (Scotland) Act 2004. a first time reporting of a fault like a pothole or a broken street light? As chairman of our community council, I have received numerous complaints from residents regarding the inability of the police to respond to incidents and complaints. (Scotland) Act 2004: noise nuisance guidance 3. laminate flooring: we have produced home improvements: noise guidancethat advises on the effects of hard flooring Section 71 of the Control of Pollution Act 1974 allo… This document is also available in pdf format (440k) CONTENTS. "The reports of excessive noise from the skate park are actually a direct result of the significant improvement to Shedden Park that Scottish Borders Council has … A court can ban you from owning or keeping animals, dealing in animals, or transporting animals. TD6 0SA, Please see our dedicated pages for service updates, information and advice, Contact our Safer Communities team online, Practical tips on keeping your home and community safer, Terrorism, extremism and the Prevent strategy, the name of the person causing the problem, details of what is happening, including dates and times (diary sheets). The abatement notice can be delayed for up to 7 days while the council tries to get the person responsible to stop or restrict the noise. The weather forecaster has said that icy stretches are likely to cause difficult travel conditions in the affected areas. 19th January 2021. (Scotland) Act 1994. For details including how we deal with your complaint please see our complaints procedure. What is a complaint? But neighbours had contacted police and council officials to complain about noise coming from parties. News Opinion Letters Readers Letters: Don't punish second home owners Alison Campsie reports on a call by Dr Michael Foxley for a significant increase of the Council Tax on second homes (January 15). Guidance on Noise Nuisance. The Ombudsman will normally only be able to act if you have followed the steps above. 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