The training team show intense favouratism. PDF Staysure I will only use them in the future. Weve helped millions of people find a resolution. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. They take your money easily but getting help when you need it is a different story. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. - Monday - Friday: 8.30am - 8pm Jo Phelps Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB I applied online. Very friendly, nice people to deal with. The initial purchase was fine. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Staysure Complaints Email & Phone | Resolver UK achieve performance targets across their product portfolio. They wouldnt provide us with any details about the repatriation other than a pick up time. Verification can help ensure real people write reviews about real companies. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Customer Service Representative interview process at Staysure. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. No progression here unless your good friends with the senior management. The HR Team. Team leader will tell you they will call customer back 3 working days later. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Find out how we combat fake reviews. How to make a complaint | Staysure Need help? (Madrid), Espaa. Thank you for posting your comments. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Have a fantastic holiday. .wsite-footer blockquote {} We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. I got an online quote and with no warning it increased in 1 minute by about 40. If you need more help, please visit our FAQ Help Centre. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Fantastic service with a lovely consultant. office: Av. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Wishing you all the best for the future. I started at Staysure as a sales agent nearly 6 years ago. .galleryCaptionInnerText {} You need to sharpen up the verification/activation mechanism. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. You can be certain that youre talking to the right person at the right time. I wasn't entirely happy with the service I got but I don't blame the staff for it. Also I was told inaccurate information about my first request. The advisor was very helpful and explained the various options available. Used chat and phone. Dont use this company. HR Director. Anonymous Employee in Northampton, England, I applied online. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Kind regardsSophie. _W.storeCountry = "GB"; Resolver is free. Contact us about your Expat Policy | Staysure Expat Most of the time the customers were great and easy to get along with. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. It goes against our guidelines to offer incentives for reviews. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. We use dedicated people and clever technology to safeguard our platform. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. n 71 Edifcio D 2 Dt, Queluz de Baixo Seemed silly, but so be it, or so i thought. Kind regards Ross Customer Service Manager. Staysure Customer Service Interview Questions | Glassdoor '', policy. If youd prefer to speak to a member of the team on, please call us on: Here are 8 tips for writing great reviews. Staysure Travel Insurance Reviews | Read Customer Service Reviews of .mobile-nav .icon-caret { Your product is good, and well rated by others, so I gave you 3 stars. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Then like us on Facebook and follow us on Twitter. Staysure Customer Service Team - Staysure - Calling from within the UK: 0333 014 4512 The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Thank you for your feedback and sorry to read your comments. "560799075470977588", eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . - Sunday: 10am - 4pm. Warm regards,Vicki. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Create your My Staysure account, or login here. . Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. a:link, Then there was pressure to involve fiends to purchase Staysure insurance. It wasn't great. Have a fantastic holiday. Existing Travel Insurance - Staysure Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Clear All. If you need to cancel your policy please click here. Av. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. In the end left the company with 66 pay in a cost of living crisis with child. Dear WAMM71,Thank you for your 5 star review. .wsite-product .wsite-product-price a {} The calls are non stop , its very busy and mentally exhausting . Staysure. New management pushing all good long lasting staff out. 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