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Absolutely fuming with this company. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Suggested companies are based on peoples browsing tendencies. Greater than 75%. Will definitely be ordering from them again. My Returns - Footasylum.com Shocking company - bought two items trainers and sliders order value 100.28 never received. AVOID THIS COMPANY!!!! This time, however, when I ordered, their courier choice was Yodel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. That is great news about the fast delivery.We hope to see you again very soon. They have sent them back to me and are refusing a refund. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. My son lost out on his Christmas presents as a result. Companies can ask for reviews via automatic invitations. It's great to hear you are happy with the coat and that the delivery was so quick. Do you agree with Footasylum's 4-star rating? Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Easy! Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Take care!Thanks,Rebekah. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Ordered standard delivery, was dispatched the next day & arrived the day after. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. New customers only. I would avoid at all costs. To break them up politely to ask for helpit was like I had sowrn at them. It goes against our guidelines to offer incentives for reviews. Giving one star so I can leave this review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Footasylum on the App Store We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Ordered some trainers at 10.30pm amd paid for next day delivery. We also ensure all reviews are published without moderation. We are so glad to hear you are happy with the service. Very disappointing.Would never order from them again! It's great to hear you are happy with the coat and that the delivery was so quick. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! How does Footasylum deliver? - Reviews This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. The kind your customers really want. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Received 2 small refunds for I don't know what! Find out how we combat fake reviews. This arrived within only two working days and all items were delivered intact and all there. I ordered an item with Christmas delivery on 20th December and received an email confirmation. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Help future customers by talking about customer service, price, delivery, returns & refunds. Footasylum is a leading UK retailer of fashion streetwear and sportswear. All in all, satisfied with my purchase and dealings with this shop. Only response was we would receive a call within 8 hours - that was two days ago! Thank you so much. Great to hear that the parcel arrived so quickly. Tried to send Crocs back as they didnt fit my daughter. Why have i been rejected for my return as the item was faulty? We often link to other websites, but we can't be responsible for their content. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Absolutely fuming with this company. Price was unbelievable for what I got! Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. By continuing to use this website, you agree to the use of Cookies. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. OG Stack Longline Puffer Jacket. Code Expires. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. 2023 Trustpilot A/S. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Delivery to Australia was super cheap and very very fast! Subscribe in print, digital, or a great-value bundle. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Ordered almost 400 worth of clothes for my son on the 12th of December! Thanks,Rebekah. Over 90 off RRP. Round and round in circles. Hey Karl!Thanks for taking the time to leave us a review. Heres how it works. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Would not recommend. We hope to see you again very soon. Shocking company - bought two items trainers and sliders order value 100.28 never received. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. !spoke to Edge lane store about colours in crocs. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Find out how we combat fake reviews. Frasers Group reportedly offers to buy Footasylum Footasylum has collected 369 reviews with an average score of 1.86. . Find out how we combat fake reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Check out what 59,467 people have written so far, and share your own experience. Ordered almost 400 worth of clothes for my son on the 12th of December! High performance sneakers, trending streetwear and exclusive product weve got you. My son lost out on his Christmas presents as a result. Great to hear that the parcel arrived so quickly. They have scribbled size 7 on it. We also ensure all reviews are published without moderation. Hey MattThanks for taking the time to leave us a review. - Anonymous, posted 4 months ago Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! OL10 2TA. Was told that neither was possible because I didnt return them in the original shoe box! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. We use dedicated people and clever technology to safeguard our platform. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Easy! Replies to negative reviews in < 24 hours. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum - SafetyCulture (formerly iAuditor) Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". - KM, posted 1 year ago The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Date of experience: 18 December 2022 - Anonymous. Purchased 2 pairs of Salomon trainers in different sizes. Footasylum Reviews | Read Customer Service Reviews of www.footasylum If you don't like it, leave. In November 2022 I placed an order with FootAsylum and it never came. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Yes. Hey MattThanks for taking the time to leave us a review. Take care!Thanks,Rebekah. Difficult, posted 2 weeks ago Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Ordered item was faulty. Thanks,Rebekah. Ordered and paid on 10th December my daughter's Xmas present. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Here are 8 tips for writing great reviews. I have sent them back the undamaged trainers in a damaged box as I received them. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Great sale and super quick on delivery. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. They all fit perfectly. How is Footasylum returns process? - reviews.io Next time it will be JD SPORTS for my next purchase. Happy from start to finish! Please refresh the page and try again. 1. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. UK Returns Free return by our courier service. Delivery Methods. Bought a pair of Boss trainers at the end of November 2022. Over 90 off RRP. Ends: Tue 28 Feb 2023. Leave this blank if you'd like to publish your review anonymously. Read Customer Service Reviews of www.footasylum.com - Trustpilot They also offer a WhatsApp device but it doesnt work. Great sale and super quick on delivery. Greater than 37%. Christmas Gifts | Christmas Gift Ideas | Footasylum Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Verification can help ensure real people write reviews about real companies. They all fit perfectly. Start your return online at the Footasylum website. Claim your profile to access Trustpilots free business tools and connect with customers. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Companies can ask for reviews via automatic invitations. Read Customer Service Reviews of www.footasylum.com - Trustpilot It's your job. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We spoke to Footasylum's senior leaders . All rights reserved. Next time it will be JD SPORTS for my next purchase. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Take care!Thanks,Rebekah. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Tommy Jeans. In real life, they are dull, boring and have no character at all. 2023 Trustpilot A/S. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. They have sent them back to me and are refusing a refund. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. International Returns Most Popular We are so glad to hear you are happy with the service. Verification can help ensure real people write reviews about real companies. One star as there is no 0 stars. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! When you purchase through links on our site, we may earn an affiliate commission. This arrived within only two working days and all items were delivered intact and all there. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". If this was my store, they would all be sacked. Keep up the good work Terry!Thanks so much.Tanya. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. I would definitely recommend and will be a returning customer. The lady at the till was no better. And would recommend to all my friends amd family. Anyone can write a Trustpilot review. Refunds are made to the original payment method, and products must be in their original boxes and packaging. I have sent them back the undamaged trainers in a damaged box as I received them. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. This will need to be done within 20-30 minutes of ordering. We use dedicated people and clever technology to safeguard our platform. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. They also offer a WhatsApp device but it doesnt work. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. This is the last thing I buy from footasylum from here on. Before returning items you must notify Footasylum by telephone, letter, or email. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Simply follow our returns portal link below. If you don't like it, leave. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Easy! There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Got them cheaper than any other website. 3 ratings with the average rating of 4 out of 5 stars. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Ordered coats for 2 of my sons in the sale. Replies to negative reviews in < 24 hours. A pop-up box will appear revealing the code. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Ordered Nike trainers. Footasylum exchanges are only available in the UK. I was taught to value customers, no matter what job I was in. One very disappointed son this Xmas! Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com Treated myself to some new trainers and jogging bottoms in the sale! 4. Rolling eyes, rude attitude. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Purchased 2 pairs of Salomon trainers in different sizes. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. We use dedicated people and clever technology to safeguard our platform. It needs to be unworn or unused and still have the original tags. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. We also ensure all reviews are published without moderation. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Thanks. If you miss this window, youll have to go through the returns process. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. One very disappointed son this Xmas! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Greater than 82% of reviewers feedback is Footasylum returns process could be better. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. AVOID THIS COMPANY!!!! There was a problem. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. What Is Nike's Returns Policy? | Nike Help We hope to see you again very soon. They were dispatched quickly and delivered within a few days to Northern Ireland. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. I would avoid at all costs. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Footasylum Promo Code | 20% OFF in February 2023 Here are 8 tips for writing great reviews. Been trying via live chat, what's app and calling HQ. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. . Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com Footasylum Reviews | Read Customer Service Reviews of www.footasylum Still over 300 down! No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. In November 2022 I placed an order with FootAsylum and it never came. Reply from Footasylum Jul 14, 2021 Hey! Up to 60% off at Footasylum on selected women's t-shirts.