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What in the actully insanity is this? eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. The buyer requests a return in their My eBay and you'll be notified by email. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Now I just have to hope he actually sends back the keyboard instead of bricks. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. In some cases, your response options may differ. Keep in mind that some returns can remain open for up to 35 business days. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. For a low value item not worth paying return shipping for some sellers will just refund in full. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. This is at the seller's discretion. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Read our article on, Need help with return shipping? var m3_u = (location.protocol=='https:'? I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Some purchases inspected under Authenticity Guarantee are considered final sale. Im on the phone with eBay seeing what if any options I have. As a no returns seller, I still get the option to accept a SNAD. See our page on, Would you like us to help with an open return request? For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Should I wait for the seller to contact me? You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. A Not as Described case does not require you to return the item at your expense. This is a good option for low-value items. eBay closes the case. Select the percent you want to deduct from the refund amount. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. So let me get this straight? If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. This is something that all eBay seller should know. Thanks for being honest about this. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. And frankly, I'm 100% okay with that. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Welcome to the Returns board! I recently asked eBay this exact same question. am I required to pay for shipping? You need to call ebay. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. Preventing returns is about more than protecting the seller rating and feedback score. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. We've outlined yourresponse options below. eBay Money Back Guarantee covers most transactions on eBay. I was not trying to show how it 'benefit a buyer". Choose the item above to start resolving a return. In some cases, your response options may differ. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Need to report a problem or not sure about the next steps? You can also use this option if you want to offer to let them exchange the item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I.E. It's become so bad that it's the topic of memes and the punchline of jokes. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Extremely frustrating. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. The authenticator's address will be provided to the seller in the Order details. Start a return. How eBay Sellers Can Prevent Returns - liveabout.com Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. If the buyer is responsible, choose your return address from the dropdown menu. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. eBay Will Not Back Your Return Policy - YouTube On the next page you'll see the refund amount. eBay may step in without the buyer asking if the seller didn't respond to the return request. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Return an item for a refund | eBay See Partial refund guidelines. Shopping Cart Integrations ii. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. If an item is returned used or damaged, it may be appropriate to give a partial refund. eBay Money Back Guarantee programs on international eBay sites. On our second correspondence the buyer replied, "unfortunately doesn't work for me. Depending on your return policy, this may or may not include the original shipping cost. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Select your carrier and enter the tracking number. You can't deduct the original shipping cost from any refund amount. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. 04-18-2022 eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] I originally shipped the item via FedEx because it's cheaper for heavier items. Also a seller you are always going to have bad buyers here and there, its. I've tried sending messages, and all he says is "it doesn't work". My post was to the OP, not you. Read our most popular questions and answers about handling return requests from your buyers. You can see it on the listing if it qualifies. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Unresolved buyer returns can cause sellers . '&charset='+document.characterSet : '')); See Partial refund guidelines. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. I feel that I am being totally screwed. You'll also be responsible for covering return shipping costs. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. You are not allowed now to dispute a not as described return. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. document.write (document.charset ? If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. No returns sellers can't "refuse" a SNAD. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. The seller may exclude original shipping costs from the refund. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. View basket for details. a part of. Returns not accepted is outdated online. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. The item in question is an electronic stabilizer with moving parts and motors. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Your reply explains just the opposite. If we're asked to step in to help, we may ask the buyer to return the item to you. Attach the label from your desktop or mobile device. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Read our most popular questions and answers about handling return requests from your buyers. For more information about buying and selling internationally, please see our policies on International selling and International trading. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Select your reason for the return. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Its visible in my pictures even though I didnt see it nor did the buyer. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. I have an email that I have never seen in my 20 years at eBay. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Give a full refund The buyer will receive a full refund. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. '&charset='+document.characterSet : '')); You probably won't win, but if you don't call, the chance of you winning is ZERO. I also sent the manufacturers specifications which show compatibility. This is a good option for low-value items. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Tip. How to handle a return request as a seller | eBay You have 8 calendar days to review the return reques t and take action. Should I wait for the seller to contact me? Since they refunded you right away, you aren't required to return the item. [CDATA[ Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. The amount he wanted back was pretty much the whole amount once I deducted shipping. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. When listing an item, it's important to includeyour return address. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Currency exchange rate applied to refunds. This is a good option for low-value items. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Copyright 1995-2023 eBay Inc. All Rights Reserved. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). I recently sold a dji osmo mobile on eBay, I specified no returns. IMO as a seller its always better to accept returns, as you then have some control. I received two return requests this evening. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Annoying isnt it. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. ("free returns" or "buyer pays"). I denied the request, now Im pretty much waiting for negative feedback :(. How do people alwats confuse this. Some returns may remain open for up to 35 business days. This is a good option for low-value items. var m3_u = (location.protocol=='https:'? If the buyer is responsible, choose your return address from the dropdown menu. This is all true, but only for items that are REALLY Not As Described. ebay seller doesn t accept returns - austinresearch.co.uk If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. You have 3 business days to respond to the request and resolve the buyer's issue. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . var m3_r = Math.floor(Math.random()*99999999999); Press question mark to learn the rest of the keyboard shortcuts. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You can also find more information in our full article below. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Enter the amount you wish to offer the buyer. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. 04-18-2022 Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. When listing an item, it's important to include your returns address - opens in new window or tab. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Buyers can always submit a return request, even if your returns policy says you don't accept returns. 01:38 PM - edited '&charset='+document.charset : (document.characterSet ? From my experience it does deter some buyers from initiating a return request. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received.