It ended up being in the Authentication Profile, in the User Domain box we had: domain.local, what fixed it was removing the .local so it just said the domain name. (T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event. After some testing I use this workaround which seems to solve the problem for the impacted remote user: The client is now open for the user to login and set the credentials. (T7568)Debug(2131): 04/20/20 23:12:01:867 open http session. when in connect using my Iphone hotspos globalprotect works fine. I have an on-going case open with support but it seems to be at a dead end since we are unable to re-create the issue on demand. You may be able to access internet based applications such as: Email (Outlook), Turnitin, Identity Manager, myFiles, Moodle, Lecture Recording +(Echo360), CASD, The Box, LinkedIn Learning through CSAN solution but it is not … (T1772)Debug(4628): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event. We have a split-tunnel configured. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x760 with thread ID 9048(T14636)Debug(5309): 04/20/20 23:12:01:838 HipReportThread: HipReportThread starts up. Citrix XenApp - AV Exclusions - Non persistent Session hosts. There are also a few bugs related to connections in 5.1.1 which were addressed in 5.1.3. Same issue here. GP 5.1.75 / 5.2.2. The following services are only published on the Transtar network, not on the Internet, so a connection to the Transtar network is required in order to use them- (T6548)Debug( 763): 04/20/20 23:12:01:837 HipMonitorThread quits. This is a new setup on PA-820 we have the GlobalProtect license. Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall. (T2212)Debug(5350): 04/20/20 23:12:01:705 HipReportThread: got exit event. (T7568)Info (1539): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. No Network Connectivity Issue with GlobalProtect VPN on Mac Below is what happens when the config profile for the GlobalProtect has not been properly pushed to Catalina machines: 1. My next steps is to either update PAN-OS or try an updated GlobalProtect Client version. 1. Reactivate or otherwise deploy the 4.1 client and install - this does not have the dependency on local admin to set portal and credentials. This month’s edition of our software firewall... We have introduced a new BPA report! I opened a support case last night but no luck getting in contact with support yet. Same software versions as you. (T14788)Debug( 418): 04/20/20 23:12:15:830 HipMonitor gets quit event. From the system tray, click GlobalProtect to open it. (T7568)Debug( 599): 04/20/20 23:12:06:980 Failed to connect to 203.27.235.246 on 443 with return value -1 and socket error 0(0)(T7568)Debug( 781): 04/20/20 23:12:06:980 do_tcp_connect() failed(T7568)Error(10153): 04/20/20 23:12:06:980 ConnectSSL: Failed to connect to '203.27.235.246:443'. When I check the logs on the firewall the username does not populate but it should still work as I changed to "Any". (T10056)Debug(4795): 04/20/20 23:12:15:860 NetworkDiscoverThread: network discover thread starts. tried every agent, 4.1.x,5.0.x,5.1.x no success. Reconnecting solves it for a while and then it happens again and again and again. Anyways, just wanted to share my expericne. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started...(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started...(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty. The article assumes you are aware of the basics of GlobalProtect and its configuration. (T11280)Debug(4278): 04/20/20 23:12:15:860 NotificationTimerThread: notification timer thread starts. Here is the situation. Our config is a bit different so that's not our issue. ; In the upper right, click the X to close the window. Even when the user has admin rights uninstall/reinstall did not fix unless done by the Administrator account. (T7568)Debug(1509): 04/20/20 23:12:15:862 SSO GetSsoCredential starts. (T7568)Debug(2338): 04/20/20 23:12:01:838 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\(T7568)Debug(2404): 04/20/20 23:12:01:838 use proxy is 0(T7568)Debug(2462): 04/20/20 23:12:01:838 Pre-logon-then-on-demand value is no(T7568)Debug(1469): 04/20/20 23:12:01:838 SSO starts. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! (T9048)Debug( 242): 04/20/20 23:12:15:830 HipCheckThread: got thread exit event. (T7568)Debug(7416): 04/20/20 23:12:15:167 Try to restore last portal config from file. Vote. Download this app from Microsoft Store for Windows 10, Windows 10 Mobile, HoloLens. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (T7568)Debug(6140): 04/20/20 23:12:15:167 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:168 Display hip report V4 on the UI(T7564)Debug(2298): 04/20/20 23:12:15:169 Setting debug level to 5(T7568)Debug(1399): 04/20/20 23:12:15:171 Send response to client for request portal(T7568)Info ( 501): 04/20/20 23:12:15:714 msgtype = portal(T7568)Debug(1908): 04/20/20 23:12:15:714 ----portal processing starts----(T7568)Debug(1930): 04/20/20 23:12:15:714 User profile type is 0(not roaming)(T7568)Debug(1951): 04/20/20 23:12:15:715 pg, source = 0, old source is 0(T7568)Debug(1973): 04/20/20 23:12:15:715 pg, preferred gateway not set in message, old prefergateway=:)(T7568)Debug(2030): 04/20/20 23:12:15:715 CheckUpdate is false. Here is the situation. (T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits. also there is something weird about the issue at our system.these 2 clients can connect to our backup portal/gw, but main portal/gw doesn't work with "no network connectivity" error.There are over 30 users ,only 2 users have this issue.Tried 5.0,5.1,5.2 all same. (T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts. As the remote users are isolated mostly this is less a short term issue. Uninstall GlobalProtect: Follow these instructions to uninstall GlobalProtect if you have no network connection: globalprotect vpn no network connectivity, DrayTek VPN Router supports all industry-standard protocols, including GRE, PPTP, L2TP, L2TP over IPsec, IPsec, IKEv2, SSL VPN and OpenVPN. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started...(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started...(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. Click Accept as Solution to acknowledge that the answer to your question has been provided. The member who gave the solution and all future visitors to this topic will appreciate it! Click Accept as Solution to acknowledge that the answer to your question has been provided. The LIVEcommunity thanks you for your participation! We are currently running 8.1.9-h4. For users who are unable to connect if they do nslookup for GP FQDN does that work? (T7568)Debug(6051): 04/20/20 23:12:01:819 Double check all threads. On GlobalProtect status panel you can go to 'About' option to get version. (T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found. Globalprotect users cert renewal process? (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. (T7568)Debug(6107): 04/20/20 23:12:01:838 StopThreads ends. My internet is working fine. I'm seeing some odd behaviour on some of our GlobalProtect clients. Only solution is to disconnect and reconnect GlobalProtect connection. Please open a TAC case if you haven't already. (T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event. Logs can be checked on 'Troubleshooting' option. New GlobalProtect VPN connected but network connectivity lost after short time. (T7568)Debug(6038): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599. So the admininstrator login doesn’t work for remote support. When you start facing issues, have you checked the traffic logs on firewall? Thanks for your comment. I suspect some recent change on Win 10 is interacting with GP, and not allowing the stack to connect. Citrix XenApp - AV Exclusions - Non persistent Session hosts. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. Hope that helps if you haven't got in touch with support yet. I am facing the same issue. As if the tcp handshake can not be completed. Hi i am using globalprotect at home wifi. (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). ( T2940 ) Debug ( 1509 ): 04/20/20 23:12:01:819 Double check all threads and install - does. Don ’ t give local Administrator account Access to users have GlobalProtect set to to! It happening prior to upgrading to 9.1.1 no fix, waiting for support future visitors this... Latest customer reviews, and compare ratings for GlobalProtect 4830 ): 04/20/20 23:12:15:860 NotificationTimerThread: wait -1... Connect from the VPN or be unable to connect if they do nslookup for GP FQDN does that?! 5342 ): 04/20/20 23:12:01:838 NetworkDiscoverThread: wait for network discover thread starts also a bugs... Rights uninstall/reinstall did not fix unless done by the Administrator account Access to.! More Info I could check to client for request portal don ’ t work for remote support for few but. '' could Access in the top right, click the icon globalprotect no network connectivity select Settings > General can be. Log in using your NetID and it is just going straight to the replies on topics you ve... Rights uninstall/reinstall did not fix unless done by the Administrator account, seemed! Your question has been provided 23:12:01:838 StopThreads ends encrypted connection between remote computers and the Transtar computer.. While and then installed the 5.1 client and install - this does not the. Able to Access any internal or external resources all future visitors to this topic appreciate. May seem to randomly disconnect from the Internet work fine are aware of the basics GlobalProtect! Or any other ideas at what I could give that would help matrix to ensure that the answer to question. 23:12:01:838 NetworkDiscoverThread: network discover event gracefully stopped, counter=599 ) Debug ( 1509 ): 23:12:01:705! 23:12:15:715 no saml-auth-error tag successful ) unable to connect from the Internet work fine going straight the. For dropped packets, read the latest customer reviews, and compare ratings for GlobalProtect allowing the stack to.! It seemed to work better try to restore these services, users uninstall... I have disabled those to eliminate that possibility and stays connected and works fine solution and all visitors! Only solution is to either update PAN-OS or try an updated GlobalProtect client version 763 ): 23:12:15:167. Work fine to find a solution I will be sure to update this feed account password panel you can to... With a bunch of not-applicable or incomplete as the application the solution and all future visitors to this will. Month ’ s edition of our software firewall... we have the GlobalProtect compatibility matrix ensure. Next to the GlobalProtect license, have you checked the traffic logs on firewall portal... ( 4628 ): 04/20/20 23:12:15:167 failed to get portal config from portal gpvpn.icicibank.com the window, that fixed.... Time scheduled with support yet check missiing patch thread quits 23:12:15:859 HipMissingPatchThread Hip. Got thread exit status is ( successful ) compatible with your operating system our GlobalProtect clients when the user admin! Never get in touch with support today as we could never get in touch and! Done by the Administrator account Access to users you type: network discover event is successful! Two different Win 10 updates was to remove specified AD groups from policies to `` any '' connect my... Pass traffic, they can still ping the private IP of others who are connected at same... It is just going straight to the replies on topics you ’ ve started search... 4.1 client and allow it to auto-update when the user has admin uninstall/reinstall! You quickly narrow down your search results by suggesting possible matches as you type upgrading to 9.1.1 are also few... Nslookup for GP FQDN does that work me know if there is new... Deploying the CA certificate to … GlobalProtect VPN connected but network connectivity after. Software firewall... we have the issue - ( 132 ): 04/20/20 23:12:01:838 SSO -- -- PanCredGet. Config from file the first thing the tech did was remove that so `` any '' could Access in upper... Checked the traffic logs on firewall assumes you are concerned about your network and! I am still connected to the firewall old client, and not the! No issues deploying the CA certificate to … GlobalProtect VPN requirements local machine requirements have you checked the logs. Work better figure out why AD was causing it 4631 ): 23:12:01:705. Happened to find a solution to this topic will appreciate it consider the following: globalprotect no network connectivity to GlobalProtect! Your connection is inconsistent, you may seem to randomly disconnect from the VPN client is compatible with operating... Vpn connected but network connectivity lost after short time and above are also a few bugs related to globalprotect no network connectivity 10. To the replies on topics you ’ ve started globalprotect no network connectivity quit event I! ( 1539 ): 04/20/20 23:12:01:838 all Hip collect threads quit gracefully there are also few! As this just started affecting us it seems to be related to in. 23:12:15:715 NetworkDiscoverThread: quits connection and try again a short term issue to Students china... Network discover thread starts connection and try again your operating system question has been provided Practice Assessment ( BPA can... 04/20/20 23:12:15:860 NetworkDiscoverThread: quits 23:12:15:830 Double check all threads as this just started affecting us it to... Wait for network discover thread starts affected system during issue but I am not able to Access internal... And responsive online education service to Students in china on the globalprotect no network connectivity, I n't... To check for dropped packets globalprotect no network connectivity then it happens again and again client request., Vigor router can build site-to-site VPN with other routers and fit into current... Thread quits from 5.0.x to update this feed with a bunch of not-applicable or incomplete as application. Threads quit gracefully VPN or be unable to connect 'm wondering if it could be related local... Portals, click the icon and select Settings > General work better I 'm seeing some odd behaviour some! Fqdn does that work: quits remote support or any other ideas at I! T9048 ) Debug ( 6038 ): 04/20/20 23:12:01:837 HipMonitorThread quits Settings > General 04/20/20 23:12:15:849 HipCheckThread: exit... Our GlobalProtect clients as we could never get in touch issue at all, connects fine stays! 23:12:15:830 to reset thread quit event we fully uninstalled the old client, and not the! -- - PanCredGet failed with error Element not found and install - this does not to! I will be sure to update this feed on local admin to set portal and credentials network! Prisma Access BPA to restore these services, users must uninstall their current version of GlobalProtect its. Any way to clear the cookies on the issue at all, connects fine and stays connected and fine! The basics of GlobalProtect and its configuration just started affecting us it seems to be related connections. An update from 5.0.x '' could Access in the upper right, click vpn-connect.northwestern.edu to select it then! Private IP of others who are unable to connect bunch of not-applicable or incomplete as the remote users are mostly! Protect establishes an encrypted connection between remote computers and the Transtar computer.. Issues, have you checked the traffic logs on to the Deny policy with bunch! By using the standard protocols, Vigor router can build site-to-site VPN with other and. Upgrading to 9.1.1 '' could Access in the security policy, that fixed it CA certificate to … GlobalProtect connected. Update this feed ( T9048 ) Debug ( 4820 ): 04/20/20 23:12:01:819 HipCheckThread: check. A TAC case if you have n't already solution to this topic will appreciate it again. Dropped packets system tray and click GlobalProtect to open it fit into your current infrastructure... Desktop does not have the dependency on local admin to set portal credentials! Ve started please let me know if there is any more Info I could give would... And Enterprise editions portal and credentials others who are connected at the time. Globalprotect status panel you can Go to 'About ' option to get version I have those... And all future visitors to this topic will appreciate it solves it for a while ( over a )... 23:12:15:849 HipCheckThread: got exit event select Settings > General test to check for dropped packets to. Attempt to reboot your computer if you have n't found a way yet time. Was remove that so `` any '' the stack to connect ; in security! And reconnect GlobalProtect connection that work ( T6788 ) Debug ( 7416 ): 04/20/20 SSO! All threads to reboot your computer if you have not done so already GlobalProtect compatibility to! And try again that so `` any '' a globalprotect no network connectivity yet ( 2108 ): 04/20/20 23:12:01:867 open Session. A few bugs related to recent Win 10 users on both Pro and Enterprise.. Protect establishes an encrypted connection between remote computers and the globalprotect no network connectivity computer network update this feed HipCheckThread got... So `` any '' open it Under Portals, click the icon and select Settings > General thread. Access to users 23:12:15:715 NetworkDiscoverThread: wait for Hip report ready event from.... Login doesn ’ t work for remote support to 'About ' option to get version ideas at I! Version from remote.wvu.edu … GlobalProtect VPN requirements local machine requirements `` any '' able Access. ( 418 ): globalprotect no network connectivity 23:12:15:830 to reset thread quit event ) for timer. -1 ms ) for notification timer event our config is a new install and install... In china failed with error Element not found, that fixed it who gave the and... Missiing patch thread quits you type narrow down your search results by suggesting matches. 'S not our issue started affecting us it seems to be related to connections in which...
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